Cheryl Finkbone

Cheryl Finkbone, Vice President of Customer Success, has been part of the iCEV family since 2012. She currently leads six teams spanning Customer Service, Sales Operations, Integration Support, Professional Services, Eduthings, and Customer Engagement Managers.

Cheryl began her career as an administrative assistant and steadily advanced to the role of Vice President through years of hard work and dedication. During her time at iCEV, she has witnessed the company’s evolution from offering a single subject area to the comprehensive range of services available today. Her work focuses on scaling customer-facing operations, strengthening cross-team workflows, and delivering reliable, high-quality customer experiences. The six teams she leads support customers end to end, from onboarding and integrations to ongoing success, while maintaining operational consistency and service quality. Cheryl is passionate about aligning people, processes, and performance metrics to improve outcomes for both customers and internal stakeholders. She supports a blend of on-site and remote team members and collaborates closely across the organization to ensure customer needs remain at the center of execution.

Cheryl earned a business degree from New Mexico State University and brings more than 35 years of customer service experience to her role. Prior to joining iCEV, her career focused on operational excellence across staffing and payroll services, technical writing and standard operating procedure development, and multi-branch reporting and coordination. Her background also includes call center operations monitoring and reporting for large employee populations, as well as extensive people leadership experience in high-volume retail environments.

Throughout her tenure at CEV, Cheryl has been recognized for her dedication and enthusiasm for CEV and CTE. Her awards include Employee of the Year in 2014, the Aubrey N. Davis Family Memorial Award in 2016, and the Nonni Service Award in 2021.

In her personal life, Cheryl has been married to her husband, Sean, for 30 years. She has two daughters, Chelsea and Tiffani, and enjoys spending time with her three grandsons, attending as many of their sporting events as possible. In their spare time, Cheryl and her husband enjoy camping and Jeep riding.