Proctoring a Certification Exam

STEP 1 - Certification Exam

Select Certification

From the My Courses page:

• Both the proctor and student
  • Should click the View button next to the certification the student will be attempting.

Step 3: Checking In

Status: Not Checked-In

If a student is ready to take a certification exam; but hasn’t checked in; this message will be shown:
“This student has not checked in.”

Please have the student check in. Once the student has checked-in their status will change to “Ready”.

Student needs to check-in

The student needs to click the [Check In] button

Status: Ready

If “Ready” is the status message; this means that the student has completed all of the required courses and the student has checked in.

Status: Select which type of voucher to use

If “Ready” is the status message; this means that the student has completed all of the required courses and the student has checked in.

Voucher options dropdown menu

Digital Vouchers (most customers use digital vouchers)

1. Select Digital Voucher from the dropdown menu
2. Check Approved checkbox
3. Click the Begin Exam  button

Using Digital Vouchers

What the student will see after a certification is approved and Begin Exam  is clicked by the Proctor.

What students will see after they click the Next button

What students will see after they click the Launch Exam button

Voucher Code

1. Select Voucher Code from the dropdown menu
2. Enter the voucher code into the textbox
3. Check Approved checkbox
4. Click the Begin Exam button

Using Voucher Code

What students will see after a certification is approved and Begin Exam is clicked by the Proctor

Students will be sent to the Purchase Certification screen if the voucher code:

• Has been previously used
• Was entered incorrectly by the Proctor

What students will see after they click the Next button and the voucher code provided is invalid

From the Purchase Certification screen the voucher code can be entered again, or a different voucher code can be used. Entering the voucher code again must occur at the student’s computer; this screen will be visible on the student’s monitor.

What students will see after they click the [ Next button and a valid voucher code is used

What students will see after they click the [ Launch Exam ] button

Student Entry

This should only be used if a student has purchased a voucher code from a campus bookstore or has decided to purchase a certification attempt through a credit card. This option will require the voucher code to be entered at the student’s computer.

• Select Student Entry from the dropdown menu
• Check Approved checkbox
• Click Begin Exam button

Using Student Entry

What students will see

What students will see after they click the Next button and a valid voucher code is used

What students will see after they click the Launch Exam button

STEP 4 - Monitoring Student Progress

Status: In-Progress

If a student is working through the certification exam; this message will be shown:
“In-Progress (Working on # out of #)”

Student is progressing through the certification exam

Status: Passed

If a student has submitted their work and they passed; this message will be shown:
“Passed – Score: #%” along with a Print Certificate button

Student is progressing through the certification exam

Status: Failed

If a student has submitted their work and they did not pass; this message will be shown:
“Failed – Score: #% (Unanswered Questions: # out of #)”

Student is progressing through the certification exam

STEP 5 - Resetting

How to use the reset button

Proctors can reset a student’s attempt three times, per student, per certification. 

This reset is meant to prevent using a digital voucher or voucher code when the:

• Computer/Device loses:
  • Power
  • Network or internet connectivity
• Student:
  • Closes the browser or browser tab
  • Navigates to a different website

Note: The [ Reset ] button will only appear if the student hasn’t submitted their attempt and there are twenty-nine (29) or more unanswered questions when a described scenario occurs.

It may take the proctor screen up to ninety (90) seconds to recognize the issue and show the [ Reset ] button. 

Please be patient and use the green [ Refresh ] button to update the screen. The [ Reset ] button will appear when it does click it. After the [ Reset ] button is used the student’s status will change back to “Ready”. The student would then check in like normal and within a few seconds be able to click the [ Next ] button on their screen.