Proctoring a Certification Exam

1. Select the Certification Exam

From the My Courses page:

• Both the proctor and the student should click the View button next to the certification exam.

2. Manage Proctors

Teacher View – Proctor the Exam

• Scroll to the bottom of the Lessons page.
• Under the Proctors menu:
  • Click Manage Proctors to assign someone else.
  • Or click Proctor Exam to begin proctoring yourself.

• Read through the iCEV Testing Platform Proctoring Guidelines and click the I Agree button to proceed.

Student View – Confirm Identity

• Students must complete the Final Assessment(s) on the required Lessons pages.
• Once completed, a green checkmark will appear next to the lesson, showing their highest score.

When ready to take the certification exam:

• The student must check the identity confirmation box and click the green Check In button.

• The message “Waiting on Proctor to start the exam” will appear.

3. Checking In

Status: Not Checked-In

• If a student is ready but hasn’t checked in, their status will show “Not Checked-In.”
• Ask the student to click the Check In button.
• Once checked in, their status will change to “Ready.”

💡 Use the floating timer to see when the proctor page was last refreshed. If a student says they’ve checked in but doesn’t appear, click “Refresh Now.”

 

Student needs to check-in

The student needs to click the Check In button

Status: Ready

• Indicates the student has completed all required lessons and successfully checked in.

Voucher Selection

Once the student is marked as Ready, select the type of voucher to use:

Voucher options dropdown menu

Option 1: Digital Vouchers (Most Common)

• Select Digital Voucher from the dropdown.
• Check the Approved checkbox.
• Click Begin Exam.

Using Digital Vouchers

Student Experience:

• After approval, the student will see the Next button.
• Then, they’ll click Launch Exam to begin.

What students will see after they click the Next button

What students will see after they click the Launch Exam button

Option 2: Voucher Code

• Select Voucher Code from the dropdown.
• Enter the voucher code in the textbox.
• Check the Approved checkbox.
• Click Begin Exam.

Using Voucher Code

What students will see after a certification is approved and Begin Exam is clicked by the Proctor.

Important Notes:

• If the voucher code is invalid or already used, the student will be redirected to the Purchase Certification screen.

What students will see after they click the Next button and the voucher code provided is invalid

• The student must re-enter the code or use a new one on their own device.

What students will see after they click the Next button and a valid voucher code is used



What students will see after they click the Launch Exam button

Option 3: Student Entry

Use this if the student:

• Purchased a voucher from a campus bookstore.
• Is paying via credit card.

Steps:

• Select Student Entry from the dropdown.
• Check the Approved checkbox.
• Click Begin Exam.

Using Student Entry

What students will see after opening the certification course

What students will see after they click the Next button and a valid voucher code is used

What students will see after they click the Launch Exam button

4. Monitoring Student Progress

⏱️ Students must begin the exam within 20 minutes of proctor approval. If not, their session will be terminated and they’ll receive a reset notification.

In this scenario, the certification candidate has been placed in a "reset" state and will not need an additional digital voucher or be prompted for credit card information to start the exam. Each certification candidate is granted three resets.

Status: In Progress

• Indicates the student is actively working on the exam.
• Message: “In-Progress (Working on # out of #)”

Status: Passed

• Indicates the student completed and passed the exam.
• Message: “Passed – Score: #%”
• A Print Certificate button will appear.

Status: Failed

• Indicates the student completed but did not pass.
• Message: “Failed – Score: #% (Unanswered Questions: # out of #)”

5. Resetting the Exam

🔄 The Reset button only appears if a student checks back in after a technical issue.

Reset Guidelines

• Each student is allowed three resets per certification.
• Resets are used to avoid consuming a voucher when:
  • The device loses power or internet.
  • The student closes the browser or navigates away.
  • The student fails to start the exam within 20 minutes of approval.

Reset Scenario:

• If the student doesn’t begin the exam within the required time, they’ll be placed in a reset state.
• No new voucher is needed, and the student can restart the exam.