The Southwest Airlines Professional Communications Certification was developed to address the need for formal training opportunities necessary to hone professional communication skills.
The certification addresses industry valued and accepted standards produced by Southwest Airlines, and the certification serves as a validation of knowledge and skills needed to communicate effectively, think critically and work with others. Those who earn the certification are more qualified and prepared to enter any work environment regardless of industry interest. Additionally, the certification allows employers to connect with more skilled candidates.
The certification exam consists of 100 questions and assesses knowledge and concepts from the following industry standard areas.
ENGLISH LANGUAGE PROFICIENCIES
Writing Applications (grammar, spelling, punctuation)
WORKPLACE COMMUNICATION TECHNIQUES
Components of Workplace Communication
Digital Communication Technologies (phones, teleconferencing, e-mail, video conferencing, webinars, instant messaging)
Customer Service Techniques
Communication Processes & Models
Communication Styles Overview
INTERPERSONAL COMMUNICATION TECHNIQUES
Individual Skills, Styles & Roles in Collaboration
Conflict Management Techniques
Effective Leadership Styles
WRITTEN COMMUNICATION PROCEDURES
Elements of Professional Writing
Citing Sources (APA, MLA, Chicago)
VERBAL COMMUNICATION PROCEDURES
Public Speaking Procedures
Extemporaneous Speaking Techniques
For more than 46 years, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 46,000 employees to more than 100 million customers annually.
The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. For more information, visit www.southwest.com.
If you are an employer looking to verify a potential applicant's credentials, please fill out the form to the right. We will contact you with the status of the certification number you provide.
If you do not have a certification number, please contact our customer support team to verify your candidate at: email@example.com or 1-800-922-9965