PROFESSIONAL COMMUNICATIONS CERTIFICATION

The Southwest Airlines Professional Communications Certification was developed to address the need for formal training opportunities necessary to hone professional communication skills.

Certification Overview

The certification addresses industry valued and accepted standards produced by Southwest Airlines, and the certification serves as a validation of knowledge and skills needed to communicate effectively, think critically and work with others. Those who earn the certification are more qualified and prepared to enter any work environment regardless of industry interest. Additionally, the certification allows employers to connect with more skilled candidates.

Industry Standard Objectives

The certification exam consists of 100 questions and assesses knowledge and concepts from the following industry standard areas.

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ENGLISH LANGUAGE PROFICIENCIES

Vocabulary Comprehension
Reading Comprehension
Listening Comprehension
Writing Applications (grammar, spelling, punctuation)

9%

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WORKPLACE COMMUNICATION TECHNIQUES

Communication Etiquette
Components of Workplace Communication
Digital Communication Technologies (phones, teleconferencing, e-mail, video conferencing, webinars, instant messaging)
Customer Service Techniques

22%

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COMMUNICATION THEORY

Communication Processes & Models
Communication Styles Overview
Listening Process

13%

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INTERPERSONAL COMMUNICATION TECHNIQUES

Teamwork Strategies
Individual Skills, Styles & Roles in Collaboration
Conflict Management Techniques
Effective Leadership Styles

12%

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WRITTEN COMMUNICATION PROCEDURES

Writing Process
Elements of Professional Writing
Business Letters
Memorandums
Research Process
Interpreting Information
Citing Sources (APA, MLA, Chicago)

22%

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VERBAL COMMUNICATION PROCEDURES

Presentation Strategies
Speech Components
Public Speaking Procedures
Extemporaneous Speaking Techniques

22%

About Southwest Airlines

For more than 46 years, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 46,000 employees to more than 100 million customers annually.

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. For more information, visit www.southwest.com.

Employer Certification Verification

If you are an employer looking to verify a potential applicant's credentials, please fill out the form to the right. We will contact you with the status of the certification number you provide.

If you do not have a certification number, please contact our customer support team to verify your candidate at: customersupport@cevmultimedia.com or 1-800-922-9965

Your Contact Information