PROFESSIONAL COMMUNICATIONS CERTIFICATION

endorsed by Southwest Airlines

The Southwest Airlines Professional Communications Certification focuses on teaching students the communication essentials to thrive in any workplace environment. Verbal and non-verbal communication skills are explored and discussed throughout the certification, and how those skills are utilized for a positive, successful experience in the workplace is analyzed. 

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Certification Overview

The certification tackles important topics, such as written and verbal communication, time management, listening skills and managing diversity within a work environment.

startquotesbl.pngWe're confident this course will challenge students and provide essential training they need in order to thrive in a career or postsecondary environment.endquotebl.png

Linda Rutherford
Vice President Communications & Outreach
Southwest Airlines

AVAILABLE ON:

  • Agricultural Science
  • Business, Marketing, Finance, IT & Media
  • Career Exploration
  • Family & Consumer Sciences
  • Health Science
  • Law, Public Safety, Corrections & Security
  • Architecture, Construction, Transportation & Manufacturing

Objectives

  • Identify various types of communication and the purpose/importance of each type in the workplace.
  • Analyze and interpret both the positive and negative effects verbal and non-verbal communication styles can have in a working environment.
  • Develop necessary strategies for reading, writing, and listening in academic settings.
  • Examine the sources of conflict and determine effective methods of resolving conflicts in the workplace.
  • Exhibit an understanding of teamwork and collaboration while building leadership and teamwork skills.

Lessons

  • English Applications
  • Introduction to Professional Communication
  • Communication Styles
  • Written Communication Practices
  • Business Letters & Memos
  • Researching Strategies & Tactics
  • Presentation Strategies & Tactics
  • Public Speaking Basics
  • Extemporaneous Speaking
  • Introduction to Digital Communications
  • Telecommunications Basics
  • Steps to Superior Customer Service
  • Conflict Management
  • Teamwork & Collaboration
  • Leadership Styles